Frequently Asked Questions
Find detailed answers for shippers, carriers, brokers, vehicle transport, account setup, and billing. Use keyword search or filter by category.
What documents are required for cross-border shipments?
Typical documents include commercial invoice, packing list, and any customs filings specific to the lane. Fleet X Direct can review requirements and coordina...
Read full answerHow do you select carriers for my freight?
We use safety, insurance, performance history, and lane fit to select carriers. Fleet X Direct prioritizes reliable partners who meet your service requirements.
Read full answerHow does pickup and delivery scheduling work?
Provide your available pickup window and any delivery appointment rules during booking. We confirm carrier availability and align the schedule before dispatch.
Read full answerHow do appointment deliveries work?
Provide the receiving facility contact and scheduling rules at booking. We coordinate the appointment with the carrier and confirm the time before dispatch.
Read full answerDo you support specialized freight?
We can source equipment for refrigerated, oversized, or high-value freight based on lane availability. Share handling requirements early so we can match the ...
Read full answerCan you handle partial loads and LTL?
Yes. We support LTL and partials with consolidation options that balance cost and transit time. Provide pallet count, dimensions, and freight class for accur...
Read full answerWhat packaging or labeling is required?
Secure freight to prevent movement, label each unit with destination details, and include any handling instructions. For LTL, palletizing and shrink wrapping...
Read full answerWhat if my facility has limited dock access?
Let us know about tight turns, low clearances, or limited hours. We will match the right equipment and note accessorials to avoid delays.
Read full answerCan I consolidate multiple shipments?
Yes. We can combine shipments into fewer loads to reduce cost and improve utilization. Share your schedule and volume so we can build the right consolidation...
Read full answerHow do I track my shipment in real time?
Use your Fleet X Direct dashboard to see live location, milestones, and ETA updates. You can also share tracking links with customers for self-service visibi...
Read full answerWhat shipment details do you need to price accurately?
We need weight, dimensions, freight class or NMFC (if applicable), pickup and delivery requirements, and any accessorials. The more precise the details, the ...
Read full answerHow do I cancel or modify a shipment?
Use the shipment details page to request a change or cancellation. If a carrier has already been dispatched, fees may apply based on time and distance.
Read full answerHow are claims for loss or damage handled?
Report issues immediately with photos and delivery documentation. We coordinate with the carrier to investigate and guide you through claim timelines and req...
Read full answerHow does FleetX handle sustainability or emissions reporting?
We can provide shipment activity data to support emissions tracking and sustainability reporting. Ask your account team about lane-level data exports and rep...
Read full answerCan I set recurring or contract lanes?
Yes. Fleet X Direct supports recurring lanes with agreed service levels, pricing, and capacity commitments. Share your volume forecast to start the lane setup.
Read full answerWhat accessorials might affect my final price?
Accessorials include liftgate, residential delivery, detention, limited access, and inside delivery. Disclose these at booking to avoid post-shipment adjustm...
Read full answerWhat if my shipment is ready earlier or later?
Update the pickup window in your Fleet X Direct request as soon as possible. We will re-confirm carrier availability and adjust the plan to avoid delays or f...
Read full answerWhat service levels are available?
Fleet X Direct supports standard, expedited, and time-definite options depending on lane and capacity. We will surface the best-fit level based on your reque...
Read full answerHow do I get a quote for my shipment?
Request a quote by sharing origin, destination, pickup date, equipment type, and commodity details. Fleet X Direct compares vetted carriers and returns a pri...
Read full answerDo you offer insurance options?
Carrier liability is standard, and supplemental cargo insurance can be added for higher-value goods. We will outline coverage limits and costs during booking.
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